Monitoring and maintenance
Ongoing monitoring and maintenance for your systems.
We check devices and connections remotely and plan maintenance through a service plan tailored to your property.
An alert helps identify an issue, but does not mean a repair has already been carried out. We agree what to check, whom to contact and how to handle alerts, separating automated monitoring from team support.
Updated on 17 September 2026
Who it is for
Villas
Checks on home systems during absences, with an agreed contact and response process.
Hotels
Maintenance and checks planned around the property’s operations.
Multi-site
Several systems managed together, with equipment and tasks defined for each location or vessel.
What is included
Monitoring and maintenance
Defined after the survey based on devices and support level.
- List of covered devices and connections
- Agreed checks and issue alerts
- Alert-handling arrangements
- Scheduled updates and configuration backups
- Planned inspections and an activity summary
How it works
Initial assessment
We gather information about the system and your needs, arranging a visit where useful.
Configuration and testing
We agree the work and costs, carry it out and test the intended functions.
Handover and support
We explain the result and how to use the system. Any ongoing checks or support are arranged separately.
Dashboard
How an issue is reported.
Six devices under control. Simulate a fault and watch what happens on our side.
- Alert receivedBedrooms AP not responding
- DiagnosisPoE power cycled remotely
- Restoredno on-site visit needed
Illustrative sequence: real timing depends on the type of fault.
Typical setups
What it looks like, in practice.
Indicative examples: the real project comes from the survey.
Seasonal villa
Checks on covered devices and alerts to the agreed contact when issues are detected.
Hotel in season
Pre-opening checks and maintenance scheduled around operations.
Fleet or several properties
Checks defined for each system, with a summary of work and detected issues.
Frequently asked questions
Monitoring and maintenance
Automated checks and staff availability are separate. The plan specifies hours, alert handling and agreed response arrangements; it does not imply continuous human support.
Networks, connections and compatible equipment. The plan lists the devices covered and the information checked.
Included work, additional visits and charges are defined in the plan. An alert may need a remote check or an on-site visit.
Remote management needs power and a suitable connection. We also agree how to detect a lost connection and whom to notify.
Related services
Often requested together.
Need a technician?
Tell us the problem: we reply with an assessment and, if needed, a site survey. Costa Smeralda and Northern Sardinia.