Reopening is a useful opportunity to check the technology behind a hotel’s daily work. After a quiet period, credentials, subscriptions, devices or staff may have changed. An organised review helps identify issues while there is still time to schedule improvements and repairs.
Test Wi-Fi where people use it
Check rooms, reception and shared spaces with devices similar to those used by guests. Test connection, browsing and stability while moving between areas. Include outdoor spaces that form part of the guest experience.
Consider a small hotel reopening after winter. Several rooms have been refurbished and furniture moved. Repeating the checks helps establish whether coverage remains suitable. A measurement beside the router does not describe the experience in the most distant rooms.
Check reception and business services
Try the computers, printers, telephone system and applications needed to operate the property. Guest access should follow separate network rules. Check that visitors cannot reach equipment reserved for staff.
Agree suitable checks for payment and property management systems with the people responsible for those services. Use appropriate test procedures to avoid unintentionally creating real bookings or transactions. Record who to contact when a fault involves an external service.
Review entry systems and backup internet
If electronic locks or video intercoms are installed, test credentials, notifications and alternative access arrangements. Check batteries where the equipment uses them, and remove permissions for people who no longer work at the property.
For backup internet, check that the connection and subscription are active and observe the switch away from the main line. Test important applications during the change: browsing being restored does not mean every existing session will resume automatically.
Assign priorities and responsibility
Turn the findings into a list showing each issue, its impact, the responsible person and the planned resolution date. Save configuration backups before updates and schedule changes around the property’s operating requirements.
Before the first arrivals, repeat checks on resolved issues and provide staff with instructions and support contacts. R3D LINK can arrange a pre-season assessment based on your hotel’s location, room count and reopening date, helping you plan the work that needs attention first.
